December 1, 2012

Two 20-somethings guys came into my coffee shop this morning looking slightly bewildered.
“Um…” said the one closest to the register. “I’d like a cup of coffee.”
“Sure!” I responded, and then proceeded to query which size and roast he wanted. Finally, filling up the cup, I asked if he wanted me to leave any room for cream. “That’s the last question on this, I promise!”
“That’s fine… but now I have a question for you!”
As I brought his coffee over and finished the transaction, he continued.
“We’re from England.” (At this point, I had to stop myself from saying, ‘Well, obviously.’) “And we’re in Iowa City.” I couldn’t help myself– I did have to laugh at that statement. This bewildered gent continued. “We’re in a band on tour… and our band left without us last night.”

As I handed him his change and he promptly dropped it back in the tip jar, he finally sheepishly asked his question. “We need to get in touch with our manager. Or our agent. Or somebody. And we were wondering if we could use a phone to make a quick phone call.”

I pulled out my cell phone and handed it over. “Here, go ahead.” Now, I do not have a smartphone. As these British gents found the number on their Iphone 5, they puzzled over how to dial it (a problem I can relate to– the joys of traveling!). Then came the brilliant moment: when technology surpasses skills. Looking at me in a panic, they asked, “Now, how do we call it?” I pushed the send button and went back to my work.

Ten minutes later, my coworker had lent them his smartphone and I had my Verizon LG back.